Privacy Policy
Last updated: 01/05/2026
At PC Soluciona S.L. (hereinafter, "PC Soluciona"), with registered address at Calle Isaac Newton, 2, Planta 3, Puerta 8, Edificio Norte, 07121 Palma, Islas Baleares, we are committed to protecting your privacy and ensuring the security of your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the EU General Data Protection Regulation (GDPR) and the Ley Orgánica de Protección de Datos y Garantía de los Derechos Digitales (LOPDGDD).
1. Data Controller
- Legal name: PC Soluciona S.L.
- Trading name: PC Soluciona
- Tax ID (NIF): B75550772
- Address: Calle Isaac Newton, 2, Planta 3, Puerta 8, Edificio Norte, 07121 Palma, Islas Baleares
- Contact email: administracion@pcsoluciona.es
- Phone: +34 622 322 528
2. Personal Data We Collect
We collect and process the following types of personal data:
2.1. Data provided directly by you:
- Contact form: full name, email, phone, subject and message
- Quote requests: technical details of the device, description of the issue
- Communications by email or phone: information you provide voluntarily
2.2. Technical data collected automatically:
- IP address, browser type, operating system, language
- Date and time of access to our website
- Pages visited and time spent (via cookies)
2.3. Mandatory fields
Fields marked as mandatory in the contact form (name, email and message) are essential for us to handle your enquiry. Refusing to provide these details will prevent us from processing your request. All other fields are optional and omitting them will not affect our response to your enquiry.
3. Purpose of Data Processing
We use your personal data for the following purposes:
- Enquiry management: responding to your questions and requests submitted via the contact form
- Service provision: providing the technical and repair services requested
- Website improvement: analysing the use of our website to improve the user experience
- Legal compliance: fulfilling legal and tax obligations
4. Legal Basis for Processing
The processing of your data is based on:
- Consent of the data subject (Art. 6.1.a GDPR): to handle enquiries and information requests submitted via the contact form. Consent is given by ticking the corresponding box before submitting the form and may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.
- Performance of a contract: when you request our technical services
- Consent of the data subject (Art. 6.1.a GDPR): for website usage analysis via analytics cookies (Google Analytics), only when the user has given explicit consent through the cookie banner.
- Legal compliance: to fulfil tax and accounting obligations
5. Data Retention
Your personal data will be retained for:
- Enquiries and quotes: up to 2 years from the last interaction
- Active commercial relationships: for the duration of the service provision
- Legal obligations: the time required by tax and commercial legislation (minimum 6 years)
- After cancellation: data will be deleted or anonymised, unless there is a legal obligation to retain it
6. Data Recipients
Your personal data will not be shared with third parties, except:
- Service providers: companies that help us manage the website, hosting and email delivery (with appropriate data protection guarantees)
- Legal obligations: when required by competent authorities or by law
- Google LLC (Google Analytics): analytics service provider that receives website usage data. Google LLC is based in the USA and adheres to the EU-US Data Privacy Framework. For more information: policies.google.com/privacy.
- Resend LLC (email delivery): email delivery service provider that processes contact form data for transmission. Resend LLC is based in the USA and complies with the GDPR via Standard Contractual Clauses. For more information: resend.com/legal/privacy-policy.
- Netlify, Inc. (web hosting): hosting and website delivery service provider. Netlify processes connection data (IP address, server logs) to serve the site. Netlify, Inc. is based in the USA and adheres to the EU-US Data Privacy Framework. For more information: netlify.com/privacy.
All our providers comply with the GDPR and have signed confidentiality and data protection agreements.
7. Your Rights
You may exercise the following rights at any time:
Right of Access
To know what personal data we hold about you
Right of Rectification
To correct inaccurate or incomplete data
Right of Erasure
To request the deletion of your personal data
Right to Object
To object to the processing of your data
Right to withdraw consent
To withdraw consent at any time without affecting the lawfulness of processing based on consent prior to withdrawal (Art. 7.3 GDPR).
Right to Restriction
To restrict the processing of your data
Right to Data Portability
To receive your data in a structured, commonly used and machine-readable format
Right not to be subject to automated decisions
Not to be subject to decisions based solely on automated processing that produce legal effects or significantly affect you. PC Soluciona does not carry out any automated decision-making or profiling.
How to exercise your rights
You may exercise any of these rights by sending an email to:
Please indicate "DATA PROTECTION" in the subject line and include a copy of your national ID or any other document proving your identity. We will respond to your request within a maximum of 30 days.
8. Security Measures
We have implemented appropriate technical and organisational measures to protect your personal data against:
- Unauthorised access
- Accidental loss
- Alteration or disclosure
- Data destruction
Our website uses an SSL/TLS certificate to encrypt communications and protect transmitted information.
9. Cookies
This website processes data collected via technical cookies and, with your consent, analytics cookies (Google Analytics). For detailed information about the cookies used, their purposes and how to manage your consent, please consult our Cookie Policy .
10. Protection of Minors
Our services are intended for persons aged 18 and over. We do not intentionally collect data from minors. If you believe a minor has provided data without parental consent, please contact us immediately so we can delete it.
11. Changes to this Policy
We reserve the right to modify this Privacy Policy to adapt it to legislative changes or changes to our services. We will notify you of any material changes via a visible notice on our website. The date of last update appears at the top of this document.
12. Contact
For any queries about this Privacy Policy or the processing of your personal data, you may contact us at:
Email: administracion@pcsoluciona.es
Phone: +34 622 322 528
Address: Calle Isaac Newton, 2, Planta 3, Puerta 8, Edificio Norte, 07121 Palma, Islas Baleares